Delete your Mzansi Mind account

If you signed in to Mzansi Mind with Apple or Google, you can delete your account from inside the app or request deletion from us here.

Delete inside the app

1. Open Mzansi Mind.
2. Go to Settings.
3. Under Account, tap Delete account.
4. Confirm deletion and complete re-authentication if requested.

A successful in-app deletion removes the Mzansi Mind authentication account and linked active server records, including the account's invite code and invite links. We also request deletion of the matching RevenueCat customer record. Provider backups may take up to 180 days to expire under provider retention processes, and transaction records may remain where Apple, Google, tax or consumer law requires them.

Chats and preferences saved locally on a device may remain until you clear chats, clear the app's storage or uninstall the app.

Request deletion by email

If you cannot access the app, email us from the Apple or Google email address used with Mzansi Mind. We may ask for the minimum information needed to verify that the account is yours.

Request account deletion

Subscriptions are managed separately

Deleting your Mzansi Mind account does not cancel an active Apple App Store or Google Play subscription. Cancel the subscription in your Apple or Google account to stop future renewal. Store and legally required transaction records are controlled by those providers.

Optional chat-improvement data

If you previously allowed future text chats to be used for improvement, turn that setting off before deleting the account when possible. It uses a separate random token that is deliberately not linked to your account identity. You may also mention chat-improvement deletion in your email request so we can explain what can be located safely.

Timing and help

In-app deletion is immediate for the active app account and linked active records after authentication succeeds. Email requests are handled within 30 days unless extra verification is required or limited records must be retained by law. Contact privacy@vakoop.co.za with any questions.